Glass Mountain Capital Collections Complaints.Stop the annoying debt collection calls!
In this day and age, the average American is more likely to be swamped in debt since jobs pay extremely less and people have to rely on loans. However, that can become a pain if you are unable to pay off your debt. Your creditors will hire debt collectors, such as Glass Mountain Capital, to get their money back or the debt collectors may even buy your debt from the creditor.
Are You Being Called By Glass Mountain Capital? Here’s what you need to know
Many people tend to panic when they see calls from debt collection agency. They do not know the right response but they do not want to feel pressured either. Debt collection companies can get extremely rude and threatening if you do not pay off your debt. However, if only consumers knew their rights, they would know that these agencies have no right to engage with consumers in this way.
What is Glass Mountain Capital?
This is a capital recovery and accounts receivable management company headquartered in Schaumburg III. The firm was developed in 2005 with the goal to maximize liquidation and efficiencies. Their aim is to collect debts without compromising ethics.
They have equipped their team with state-of-the-art technology. They have qualified and skilled employees who are trained to provide client-driven solutions. They claim that ethics, professionalism, and compliance are deeply rooted in the company culture. According to the company, they stand for work ethic, integrity, and innovation.
Services They Provide
It offers a broad range of services including early out/ pre-collect, skip tracing, litigation support, contingency collections, and account management. Additionally, the firm provides recovery solutions, electronic directories, financial obligations, online search resources, public records, and credit bureaus.
Who They Work With?
Glass Mountain Capital has clients in several industries including:
- Medical organizations
- Government agencies
- Retails businesses
- Credit or bank unions
- Auto companies
Complaints Against Glass Mountain Capital
Though the firm values reputation and respect, there many complaints against the rude behavior of their representatives. They have closed 31 complaints in 3 years and 2 complaints in 12 months.
A user posted a review stating that Glass Mountain Capital works with dishonest people. The individual even mentioned that they use unlawful tactics to scam consumers by collecting old debts.
La’Tavia Mitchell sued Glass Mountain Company in 2014. According to La’Tavia, the company mailed a collection letter to her in which the barcode was visible through the window of the envelope. When she scanned the barcode, it revealed her account number that was assigned by Glass Mountain Company.
She felt harassed by the company and decided to sue the company. The company violated the FDCPA by using unfair methods for debt collection and revealing personal information. However, the case was settled.
According to the user, the representative of the company didn’t communicate properly. The individual wanted to settle the account. The representative transferred the call to another representative for discussing payment guidelines. The representative informed that they had access to their existing credit card information. This is against the rules of FDCPA as they tried to force the account for payment. When they tried to file a complaint, the supervisor dismissed the request and transferred to another representative who was not helpful as well.
One of the consumers complained that the representative of Glass Mountain Company kept calling them several times in a day and left no voicemails. When they called back to determine who they were, the representative verified the name and started to confirm information. They did not tell them anything about the debt. So, they asked the representatives of Glass Mountain Company to stop calling them.
How to Know if the Debt Collection Agency Calling You is Scam?
When you get a call from Glass Mountain Capital, do not panic and remain very calm. Do not lose your wits as debt collectors very much count on that. To tell whether a debt collector is legitimate, follow these few tricks:
- Instead of the so-called debt collector asking you questions, make sure you start asking them questions as well. Ask for more information, which company they belong to, what their company name and logo is, etc. Make sure not to confirm any information like your bank account number or where you live. Ask them what the debt is about and which company has issued it and what the basis for the debt is. If they cannot provide you with any reasons or do not provide you with their company name or number, that should set off some red flags.
- As soon as you receive your first call from the Glass Mountain Capital, you should receive a written confirmation of the debt from them. The letter should include the debt collection agency name, it should have a few of your rights listed, a mailing address, etc.
- Do your research. There are times when the debt collecting agency may be legitimate but not your debt. They tend to make mistakes. Search on Google for the company and verify whether it is an actual debt collection agency. Check your state attorney general’s office to check whether this agency is verified and is licensed. You may also find the number of complaints filed against this debt collection agency. Moreover, once you know that the debt collecting agency is legitimate, contact them, because sometimes some people may pretend to be working with the collection agency.
- Check your credit report. You will get a quick view of the debts you owe, to whom you owe, how much you owe and the like. If someone calls you out of the blue to tell you that you have some unpaid debt and it is not mentioned on the credit report, chances are that it is a scam.
- Check the statute of limitations. If it has expired, the Glass Mountain Capital cannot ask you to pay stale debt. Do not reaffirm anything verbally which may lead you to restart the stale debt.
Harassing phone numbers
1930 Thoreau Drive, Ste. 100
Schaumburg, IL 60173
Understand Your Debt Collection Rights and Fight Glass Mountain Capital
When Glass Mountain Capital comes knocking at your door, the first thing to do is to search for your rights in the Fair Debt Collection Practices Act 1977. This statute was specifically enacted to protect consumers from illegal actions taken by debt collection agencies such as harassment, threatening to sue, threatening family members, coming to your home in disguise, etc. The key provisions of the FDCPA 1977 are:
- Protection against harassment: abusive phone calls, excessive phone calls, threats, violence.
- You have the right to sue either the whole debt collecting company or just the individual
- You can ask for proof of debt
- You can ban debt collectors from calling you at inconvenient times or at work. You can even ban them altogether.
- They CANNOT blab about your debt to other people. The debt should remain between you and the debt collection agency.
When Glass Mountain Capital contacts a consumer for the first time, they have to give them a ‘mini-Miranda’ which is basically a full disclosure. In the ‘mini-Miranda’ the consumer must be told of their right to dispute the debt, the name of the company, the amount and the right of the consumer to ask for verification of the debt. They have to send you all of this information in writing 5 days after the call.
If a consumer decides to dispute the debt, they have to make sure to send a letter in writing to the Glass Mountain Capital collection agency. The letter must be sent within 30 days of the call. Till then the calls and messages from the collectors must halt. Once your debt is verified, the company will continue the collection of the amount. If not, they must cease to collect the amount.
If the company badgers you with constant calls at inconvenient times or at work, you can send them a cease communication letter. They cannot contact you during the specified time you mention, can only contact through letters or you can ask them to stop contacting at all. If they have to contact, it will only be to tell you whether the debt has been finished or whether the creditor is filing a law suit against the consumer.
If Glass Mountain Capital uses abusive or threatening language or harm the consumer in any way, it is illegal under federal law. They cannot call you to abuse you, use profane or offensive language, threaten you or your property or your family. They are not allowed to call the consumer or their family from different numbers, silent phone calls or anything of the like is also illegal.
If anyone from debt collection agency shows up to your home in the uniform of a police officer or claim to be an attorney of the creditor, that is completely illegal. Moreover any kinds of threats to seize the consumer’s property or other assets or have them thrown to jail is also illegal.
Avoid sending personal checks. This may give debt collectors your routing number and account number, allowing them to take out money as they please.Go Financial Review
It is important to know your rights.
The reason why debt collectors are hired is because they are persuasive, almost to the point where it starts counting as harassment and threatening. Since many people do not know of their rights against debt collecting agencies, they feel pressured to pay off the debt and become broke or depressed.
Something which you need to know is that it is in the debt collector’s best interests that they pressure you enough to crack you and get you to pay money. This is because your creditor who hires them pays them on commission basis. The earlier they get the money out of you, the higher the commission they get. If you do not pay your debt, your creditor may fire them. Which is why at times debt collectors may even accept a small amount just so they can get their commission quickly.